Getting the most from Executive Coaching.

Executive coaching is beginning to be seen as less of a solution to a problem and more of a tool to help people realise their full potential. With increasing numbers of top-level executives having tried and benefited from it.

Fellow coach, Matt Henkes has looked at how its effectiveness can be measured.It wasn't too long ago that many saw business coaching as just the latest fad, soon to find itself condemned to the same pile as sparkly disco trousers and the CB radio. However, with increasing numbers of firms turning to coaches to help employees realise their full potential, is it something HR should be seriously considering for its executives?

Executive coaching has increased steadily since the late 1990s, despite some experts considering it to have a limited shelf-life. As proof of its growing popularity, a 2005 study from the Chartered Institute for Personnel and Development (CIPD) suggested that almost 90 per cent of organisations employed coaching activities in their leader development strategies, with two-thirds hiring external coaches to work with more senior or high-potential employees.

Gil Schwenk, principal consultant at the Bath Consultancy Group (BCG), believes its popularity could be due to the fact it is often more effective than simple, traditional training courses because the development is focused on the individual. However, it's not an either/or choice, he adds. "There's a place for both as they do different things," Schwenk explains.

The confusion seems to be over what coaching actually is, compared to mentoring or training. Isobel Rimmer, director of coaching firm Masterclass, describes it in terms of holding a mirror up to the person being coached. "They're seeing for themselves what they're doing and what they're thinking, and then making decisions on whether they like what they see and whether they need to change," she says. "The sharp HR people are very aware now of how coaching can be a very powerful way of working with people and raising the bar in what they do."

Choices

Coaching can come from within the organisation or from exterior consultants. Which you use will depend on your budget and what you want to achieve.

Although it is often cheaper in the long run to train up a cadre within your firm than to hire an outsider, it is worth considering that the relationship between an internal coach and an executive who may hold a fair amount of sway in the company is unlikely to be as fair and frank from both sides as it could be with an external coach. Senior executives are less likely to divulge their deepest professional fears to a subordinate.

As a coach, our job is to challenge our subject. If you're working with a client as an external coach and you push them too far, you've lost one of your clients, says Schwenk. If you do that as an internal coach, you've lost your job. "It’s extreme and rarely happens, but it's a concern that might be there for internal coaches," he adds.

Coaching is 'hip' at the moment, but is still a relatively new discipline. And with so many firms employing the approach, it's important not to just jump on the bandwagon. All parties must be clear on what is expected from the process, which is why discussions between HR, the coach and the coachee, can help define what these goals are. For example, if the goal is to modify a number of behavioural shortcomings, these must be agreed in the coaching contract.

Measuring

There are various ways to measure whether the sessions have been effective. Sharon Brockway, a senior consultant at the Roffey Park development consultancy, believes the trend for many firms is to look at the individual experience, often using one-to-one conversations between the coachee and HR to gauge effectiveness.

There are useful pieces of information HR practitioners can gain from these types of interviews. Even though it may seem quite a one sided view, it can show you if the coaching has been effective in the eyes of the individual. How effective that is in terms of their changed behaviour might be another story, but you are at least gaining a sense of their perception of the process.

Another approach becoming popular is to gather 360 degree information before and after the coaching process to glean any changes in behaviour or performance. The drawback to this, however, is the large amount of information that needs to be gathered and collated by HR. "Not all of it will necessarily apply to the coaching context," warns Brockway. "In that sense, it makes quite a lot of work for HR – separating out what is key for the coaching process and what isn't."

However, it is possible you won't have any specific aims defined at the beginning, depending on why you have employed a coach. Brockway says HR directors are increasingly turning to coaches as a way of helping senior figures reach their full potential, rather than to fix a problem. In this instance, there may not initially be any particular area that demands attention; the manager is already good at their job and the specific skills or behaviours they need to work on will only become apparent as the sessions progress.

This is a relatively new approach in the coaching world and an area where there is currently much discussion. "Some people are saying there's advantage in keeping it loose and letting the goals develop as you go through it," says Schwenk. "I think there’s merit in that."

However, he admits he is "concerned" by this approach. Firms are investing a lot of money into the process while not being clear about why they want coaching in the first place.

Coaching can be a good way to help senior people who often have no one in whom to confide openly about their hopes and feelings. "The benefits of having someone to listen are clearly very hard to measure," says business psychologist Sherridan Hughes. "But if someone feels that they benefited from the coaching and are not able to put a finger on exactly how, that should not be discounted."

What ‘Coaching’ means to a hotel management team

I recently came across this article, and thought I couldn't have said it better myself, so here it is:

Achieve Your Business Results Through Executive Coaching That Yields a 500% Plus ROI

The following is an article by Leanne Hoagland Smith that she has very kindly allowed me to reproduce – it really does speak for itself

What if you could have a 500% plus return for very pound that you invested in your employees? What would that mean for your business? Possibly right now you are thinking that this is not possible and even if it was, any business owner would jump at the chance for such an incredible investment?

First, it is true. So begin looking for that jump rope. According to a recent report by MetrixGlobal for a Fortune 500 company, executive coaching provided a 529% return on investment. This report is supported by other research including Dell Computers. Half of the 761 senior managers at Dell Computer Corporation recently received executive coaching within a two-year time period. Dell has been actively monitoring these managers through pre-determined measurements. One of these criteria indicates that executives who received coaching tended to be promoted more often than those who were not coached.

If you are now convinced that coaching is a viable strategy to enhance your bottom line, then what do you need to do as a business owner to implement a coaching programme?

First, research any coach or coaching organisation that you are considering. Ask for specific references where measurable results were put in place prior to the coaching. The coaching should be results focused with clearly identifiable measurements. Also, coaching certification should not be a limiting factor as many certified coaches fail to earn even mid five figures. The determining factor should be about the results that the coach has delivered with his or her clients.

Second, look for a coaching programme that works with your company and can be quickly and affordably aligned to your company’s culture. This curriculum should also be easily adapted to other training and development group sessions as well as to the different roles within the organization including Executive Leadership, Management, Supervision and Leadership.

Third, coaching is a personal relationship between the coach and the client. Your employees must feel comfortable with the coach. Some preliminary communication should take place with your employees before the implementation of a coaching program.

Fourth, the coaching curriculum should be structured, proven and provide numerous opportunities for application and feedback.

Fifth, everyone in the organisation needs to support and reinforce the coaching program. Management above those in the coaching programme must understand and be in agreement with the programme.

To be truly effective, an excellent coaching approach extends beyond the professional life into the personal life. For it is within each individual personally where the performance excellence evolves.

Coaching is a proven way to dramatically enhance your bottom line provided you incorporate at least these five strategies. By taking such action, you can achieve your goals quicker and leave your competition in the dust. That is unless of course they decide to enact a coaching initiative before you do. So what are you waiting for?

Why coach? What's the return for investing valuable time in coaching?

Every organisation has its own approach to performance management and coaching, but more often or not coaching is something a line manager or supervisor does to a more junior member of staff.

At the Enfys Acumen we view coaching as an interactive process. Our approach to coaching helps individuals grow as professionals and contribute fully to the success of an organisation or business. Done well, it can turn performance management into a collaborative process that benefits everyone.

In today's environment of rapidly changing technology and evolving organisations, coaching can have a strategic impact. It ensures continuous learning and develops people to meet current and future needs. Coaching is an investment that you make in developing your key resource, people, for the long-term benefit of the organisation.

About 6 out of 10 (59%) organisations currently offer coaching to their managers and executives, according to a survey of more than 300 companies by Manchester, a human capital consulting firm. Another 20% of organisations said they plan to offer such coaching within the next year.

Here's why

Most organisations need to improve productivity to fuel growth and profitability. Productivity doesn't happen when people are only focusing on the financial or technical issues. They also must build the capacity of managers to help their employees with the intangible elements of human interaction - because the work gets done through personal relationships. The key to ROI is developing and sustaining individual and group behaviours through personal relationships to achieve the desired business results. Executive coaching encourages the organisational development to get this done.

The Enfys Acumen is leading the way with executive coaching and can work with all kinds of organisations and businesses to develop the capability of their staff. Ask us how we can support you to introduce coaching into your workplace.

What makes a successful leader?

No one questions that effective leadership determines the success of an organisation. Management that places a strong focus on high impact leadership can instil trust and passionate commitment to the organisation's goals, mission and vision, even during turbulent times. It is that commitment that drives profitability and success.

How does an organisation define "high impact leadership" today, and how is that different from management models of the past?

The biggest change and trend in leadership has been a shift from a "command and control" model where decisions and orders are dictated from the highest levels to a model that works to inspire and motivate people through empowerment and active participation in decision-making processes.

As a specialist in organisational development, one of the most common requests the Enfys Acumen receives is for assistance in creating a strategic leadership plan that will implement this new model, focusing on identifying and developing key internal talent and linked to succession planning. This is even more critical as organisations become leaner and there is greater reliance on teams.

If you think about of leadership characteristics, there is g an underlying assumption that the individual has to have a good understanding of the business and to have "business savvy."

People skills

Beyond this, however, some of the most important leadership characteristics are strong "people skills," ie ability to build relationships internally and externally, and agility in managing constant change. A strong leader is someone who can create and articulate a vision, but strongly linked to this skill to the ability to motivate people toward that vision.

The emphasis on "people skills" as a critical leadership competency is not surprising. Research into the art and science of effective leadership has consistently identified "people skills" as the critical variable underlying not only successful leaders but organisations that are successful long term.

Effective leadership

What constitutes an effective leader? An effective leader brings out the best in the organisation's people in terms of their aspirations, potential, performance and contribution. They encourage collegial, collaborative and supportive work styles and use this to build strong teams. Leaders seek and welcome feedback and are comfortable analysing both their successes as well as their failures.

Self-awareness

A key component in effective leadership is self-awareness, the ability to recognise and understand your moods, emotions and drives and in particular the impact these have on those around you and the work environment. Leaders who have good self-awareness present as self-confidant without being arrogant, can voice unpopular views and are decisive in the face of uncertainty.

Self-regulation

The second skill is self-regulation. This refers to the ability to manage one's potentially disruptive emotions and impulses effectively, to remain composed during challenging moments and to be able to think clearly and remain focused when under pressure.

The Enfys Acumen’s executive coaching roles bring out the critical importance of self-regulation. One of the more common reasons we are asked to provide individual coaching to an executive is because of overly aggressive behaviour, the "bull-in-a-china-shop syndrome." Typically the individual is technically brilliant, but they leave a human path-of-destruction everywhere they go.

Social skill

Another major leadership component is social skill, which is proficiency in managing relationships and building networks. This includes a number of skills such as the ability to influence and persuade others without coercion, to listen openly, to manage conflict effectively, to inspire and guide individuals as well as groups and being able to serve as a change catalyst.

A leader with good social skill is able to balance business issues with the creative side of the business when there are no longer unlimited resources available. As resources dwindle, maintaining motivation and focus becomes imperative.

Agility

In developing strong leadership skills with the people we work with, another key factor is agility, i.e., the ability to be flexible and adaptable in a constantly and rapidly changing environment. Many organisations are beginning to look at agility as a critical organisational skill, and differentiate this from older "change management" approaches.

In the older organisational models, change was talked about as going from Point A to Point B in a certain amount of time. Once you got to Point B the process was over and that is where you stayed. That model often doesn't work today as changes occur so fast that before you get to Point B, something is guiding you in a different direction Point C, and before you get to Point C it starts changing again.

Agile executives are ones that are able to quickly change their mindset and direction and not stay locked into ideas that forces are indicating are no longer relevant or important. Additionally, agile executives are ones that are flexible in their leadership style and know how to apply different leadership approaches to meet the unique demands of the individuals they manage or the situations they encounter.

The agile leader has to have the ability to lead others through constant change while keeping them motivated and focused. The most effective leaders use a collection of distinct styles--each in the right measure, at just the right time. Such skill is unique and very high-level; and while such agility is tough to put into action, it pays off in overall organisational performance. And the good news is, this high-level executive skill can be learned and the Enfys Acumen can help.

Leadership always starts at the top

The bottom line on effective leadership is that while there are certainly unique business skills, the core of leadership regarding people skills and motivating and inspiring others to a shared vision are the same in most industries. How that occurs or is supported is unique to each organisation and its culture. Regardless of the industry, however, leadership always starts at the top.

To develop leadership in your organisation or business, why not contact the Enfys Acumen today.

10 tips for developing better relationships

Twenty years ago I qualified as a teacher and my first position was in a residential school for boys who were labelled in those days as emotionally and behaviourally disturbed - an awful label I know and it certainly helped me to realise that labels are for jam jars not for people.

I entered the teaching profession with lots of values and a real vision to make an impact on developing young people. Although I'd had various holiday jobs over the years, this was my first experience of the real world of work. I think at the time I used to see the world through rose tinted specs, but over the next two years my worldview changed significantly and now I realise it wasn't necessarily for the better and has had a very negative effect on my professional life.

The term I started coincided with the appointment of a new headteacher, it was his first headship and even though I am sure he was a great teacher, he lacked a lot of skills in managing and motivating his staff team. I really learnt a lot about how not to manage and motivate people and some of the pitfalls in organisational development.

In the two years I worked at that school, I think I only went into the headteacher's office about three times, one of which was for the actual job interview. I never had any one-to-one support and the only feedback I ever got tended to be negative and involved a ticking off in front of the kids. I'm sure you can well imagine how that made me feel.

Although I enjoyed the teaching side of things I really hated the school environment and couldn't wait to get away from there at the end of the day. I'm sure I used to get on my housemates nerves moaning about my job and complaining or rather in line with my view of life at the time, I would be making excuses for my boss. After all it was his first management position, he was only developing his skills too!

One day things really hit home. I had gone home quite upset and started making excuses for the headteacher again when a friend really pulled me down to earth.

"Stop there!" she said "This man is your manager, he's doing the job because he demonstrated to someone he could do it , he is getting paid twice as much as you are, you deserve to be supported and developed in your role."

I thought right, I either stand up to him or get out of that environment as soon as I possibly can. I chose the latter and at the end of term I was gone, off to pastures new and out of the teaching profession completely. I was escaping or running away. What I resolved in my own mind however was that I would never again expect less than the best possible support from my line manager.

Now I have had several jobs since that first teaching job and have had some great managers and some downright awful ones. What I did however was set myself some very high expectations for the way I wanted to be managed and how I, in return, would manage my staff. When my manager or the people responsible for employing and supporting me didn't fulfil my expectations of them or if my staff didn't meet my standards and in my mind, refused to be motivated and led in the right direction, I would often get myself into a rut of depression and consequently the quality of my own work and impact would suffer. I would be on a downward spiral until I lifted myself out of the situation by moving on to employment elsewhere. Running away again.

Since starting the Enfys Acumen however, becoming my own boss and having no-one else to blame as it were, I have put a huge amount of effort into personal development and understand now that I had placed myself in a position that I was setting myself up failure. Nobody is perfect and managers and staff have a shared responsibility to the team-playing role.

I have written before about teams and how in a team you have some people you are completely comfortable with and others you don't necessarily want to have much to do with, but recognise they too have a crucial role to play. See my blog post on Teamwork and Bicycles.

The rest of this post gives 10 tips on developing better relationships. I wish I'd discovered them sooner. If you are in a role where other people aren't meeting your expectations, I'm sure you'll find them useful:

1. Remember that however unreasonable someone is acting, their behaviour is derived from a positive intention. When you act as if all behaviour has a positive intention behind it, through discovering it, your life will become more pleasant. An example: You meet an angry person and you think how childish and silly they are. But if you were to ask yourself, "what is the positive intention behind this persons angry behaviour?", you could come up with something useful that allows you to feel more comfortable. For instance people often act angry because behind this they believe it will protect them from harm.

2. When you find yourself feeling uncomfortable in an interaction get some perspective by disassociating. In your mind's eye see yourself and the other person interacting over there, rather like you would if you were to see a video film of the situation.

3. Step into their shoes. This is one of the most powerful methods for gaining wisdom about your relationships. To begin, you imagine communicating with the other person, noticing how they talk, observe their facial expressions and so on. You then step into their shoes and see through their eyes and hear through their ears. So of course you will be looking at yourself! Run through a conversation you've had before, that could have been better. Notice yourself and become aware of how seeing things from this other person's perspective gives you new insights into the relationship.

4. What assumptions are you making about the other person? Are you willing to challenge those assumptions? Pick one. What is the opposite of that? eg narrow minded/open minded.
Now imagine interacting with the person with this new attitude.

5. Step into the WE frame: Think about a person you want to get along with better. Disassociate: Picture both of you interacting in your minds eye. Now allow yourself to find a common purpose between the two of you. Of course if you can't come up with anything you can always fall back on the fact that you are just two human beings who are trying to experience more happiness.

6. Funify your boss (or that irritating colleague). Many people experience difficulties communicating with their boss. It's often due to being too serious. So here is a simple, quick way to inject the antidote: FUN! Okay, picture your boss or whoever. And then notice their facial features. What stands out? Is it their nose, their eyes, eye brows, chin? Now you simply exaggerate those features rather like a caricature cartoonist does. Exaggerate and funify it in such a way that it makes you laugh or at least feel better towards the relationship.

7. No Failure, only feedback (or learning experiences.) A really useful way to make beneficial changes is to view everything as a learning experience. So thinking about a relationship you find challenging, notice how you usually respond to the person and then ask yourself, "How else could I respond?" How many different ways could you respond in your interactions? Come up with at least 3 possibilities. This enables your mind to generate more flexibility of behaviour.

8. Often when we experience difficulties in our relationships it is due to focusing on faults. This distorts our perception of the overall relationship, which is really a mixture of good and bad qualities. To re-focus our attention on the bigger picture begin to remember qualities you admire in the other person. Come up with three, picture them, increase the size of the images and place them around an image of the faulty qualities of the person. And remember positive intention, take a look at Tip 1 again!

9. What would be the consequence of staying stuck in the same relationship dynamic with a particular person, say ten years from now?! The fact is if you want to experience better relationships YOU are going to have to change your viewpoints or attitude. It's okay, this can be fairly simple. Imagine stepping into the future ten years from now and look back at that relationship and notice that it has remained in the same stuck pattern year after year for ten years! Looking at it like this, acting as if it could really happen, allow your feelings to arise that make you say, "enough is enough I MUST change!"

10. Think of someone you would like to get along with better. Choose someone of medium level problematic-ness and then read the following questions slowly: Isn't it true that all of the problems that we experience when relating to others is due to OUR feelings? What if we were to change our feelings? This could make things easier couldn't it?

If you are stuck in a professional relationship that is giving you grief in some way, why not try some personal coaching or ask the Enfys Acumen to help with developing a strategy to help your team work together more effectively.

Success - creating a life that matters

Are you a successful person? That is a huge question isn’t it? What does success mean? Do you judge success by how much money you have in the bank? How many people you people you employ? Is it determined by the kind of car you drive or the type of house you live in? Success can mean different things to different people can’t it?

I came across a great book recently called Success built to last: creating a life that matters. It is written by Jerry Porras, Stewart Emery and Mark Thompson. They have focused their work talking to over 200 people the world over who have achieved great personal success and fulfilment that will last their lifetime and beyond. Some of the people are famous some are not – just ordinary people who share powerful patterns of lifelong success. I don’t want to give the whole story away and thoroughly recommend that you read book yourself, but would like to share this quotation with you:

“Healthy, sustainable societies require the creation of healthy, sustainable organisations, and great organisations and societies can only be built by human beings who can grow and create meaningful success.”

The book talks about three simple pieces that must fit together for lasting success:

• Meaning

• Thought

• Action

The authors stress that putting these pieces together is not an easy process, but that is what the Enfys Acumen is all about isn’t it?

If you need support to develop your understanding of what the meaning of success is to you, to develop the kind of thought patterns that encourage you to be succesful and to plan the actions you need to take, then why not get in touch today.

Free online presence for voluntary and community organisations

Regular readers of the Enfys Acumen Blog will know I am a great fan of networking as a means of promoting business and pooling resources for the benefit of all.

We were recently discussing possible joint ventures with ComGem, a web solutions business in Wales and were thinking about how we might be able to do something together to support voluntary and community organisations (VCOs). We are not aware that there is an online facility that could provide a one-stop shop for VCOs to raise their online presence, promote projects, seek advice from kindred spirits, share news, make and receive donations, advertise for volunteers, you name it!


Although the technology to create this kind of facility is readily available it would take significant time to develop and promote, time that we would be willing to give freely. An initial facility would be available free to VCOs and enhanced features could be made available at a nominal cost to expenses incurred.


Before we proceed any further we would welcome the input of representatives of VCOs in Wales on whether or not our idea is a good one and should be developed and if so what features might be beneficial.


Please help us to help you and complete our simple questionnaire. If you know of any other organisations that might also be interested, please let them know.

To make sure you do not miss out on future opportunities of this nature, why not subscribe using the email facility on the left.

Performance management won't happen over night

Regular readers of my articles will know that I am a strong advocate for supporting businesses and organisations to develop a positive culture of accountability to ensure everyone concerned sees what needs to be done, owns it for themselves, has a role in solving the issue and goes off to do whatever is necessary to achieve the needed results.

In his own recent article Dan Martin expounds similar sentiments and asks:

“Is performance management simply about managing the way employees perform?”

“If you answered yes, you'd be wrong” writes Dan. “The process is actually more complex than the phrase suggests and as a result many organisations struggle to successfully embrace it.”

The Enfys Acumen model of organisational development has been addressing this for some time, but why is this approach so relevant?

In simple terms, performance management is the holistic approach to managing performance across an organisation. However, the term does require slightly more description. Angela Baron and Michael Armstrong, from the Chartered Institute of Personnel and Development and two of the UK's leading experts on the subject, define it as:

"A process which contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance. As such, it establishes shared understanding about what is to be achieved and an approach to leading and developing people which will ensure that it is achieved."

Monica Franco, research fellow at the Centre for Business Performance, Cranfield School of Management, says a key element is that the process should be linked to the direction an organisation is taking. "Performance management could be defined as the set of processes by which organisations manage their performance in line with their corporate strategy," she claims.

The experts agree then that where organisations fail on their definition of performance management is when they only focus on the practical processes used. While things such as employee appraisals, talent development and rewards are of course vitally important they are simply the tools which are used to help manage performance. Just having these tools in place is not enough. Effort above and beyond them is required.

As we have been saying, success in a business or organisation is very much about achieving a culture of accountability and this sort of thing just can’t happen over night that’s why a staged approach like ours is so valuable. We suggest that effective performance management needs a four stage process and a strong programme of coaching to ensure people stay on target and receive the kind of support they need and deserve.

Organisational development must be seen as a living process and not something written on a tablet of stone, organisations are after all organic, evolving, growing bodies.

To find out more about the Enfys Acumen organisational development click here or please get in touch we’d love to talk to you about it.

Start standing up to the monsters that are holding back your success

Did you know that there are three monsters lurking about in the heart of our shadows and lonely corners of our lives and businesses:

The first monster is fear.

It is simply not the done thing today to name our fears and deal with them now is it? All of us are afraid of the unknown, but instead of telling the fear like it is, we hide and blame others or say that something is impossible to do.

In the safe pair of hands of a good coach you can make magical things happen, what seems impossible suddenly becomes achievable.

The second monster is control.

Many of us are in roles in which we are expected to take control of a situation - parent, carer, teacher, youth leader, manager, business owner, whatever? Effective leadership today however requires people to give up control and share power with those who have been denied it in the past. The first step here is to invite those who have been out to join us at the table. By asking the problems to be part of the solution, we will enter into powerful partnerships for change. We need to support everyone to see what needs to be done, to take ownership of the situation, to help solve the problem and go off to take control over whatever it is that needs to be done. By sharing control we empower both ourselves and our new partners. Everyone wins.

Using organisational development tools can help you face up to the Control Monster.

The third monster is change.

Change, though inevitable, scares us all. We fear change. We are always more comfortable with the status quo. Through working with the Enfys Acumen you can make the change you want explicit, face the fear and then give up the old controls that stop you from moving forward.

Don't let these old monsters hold you back get in touch with the Enfys Acumen today. It does not matter where in the world you are, we can offer you an organisational development and coaching programme that can meet your needs.

Prayerful Community Action

Over the last few months, the Enfys Acumen has been working closely with the Diocese of Monmouth to develop a leadership development programme supporting parishes to develop social projects in ways that will help fulfil the mission of the Church and enhance stewardship values.

The programme is inspired by the Parable of the Talents found in Matthew’s Gospel and follows moves in recent years to encourage collaborative ministries in the Church in Wales. Such ministries can manifest themselves in many ways including the stewardship of resources (eg churches and other parish buildings) and community action.

We have been piloting PCA recently in the Parish of Griffithstown near Pontypool, where we facilitated a parish day, using Open Space Technology. Over seventy people took part, from the very young Junior Church members to the very senior members of the congregation. The theme was St Hilda’s Parish Halls - resource that is no longer as the social hub of the community, but with some renovation work and access adaptations could be brought into full 21st Century use.

Although we have been working with the Church in Wales on this initiative, we are ecumenical in outlook and would welcome enquiries about PCA from any church leaders.

Start shovelling for greater business success

Last week's snowfall made me think. While shovelling snow from my front drive to get the car our without sliding into the gate post, I remembered an article I read recently about leverage and organisation and business development.

Leverage is about using the resources you have available to make sure you get the best returns for your business or organisation. I think the concept is equally relevant whether you are looking to secure a better income, improve your personal performance or have a greater impact as a voluntary or community organisation.

Let's get back to those shovels:


Shovel 1: Projects

Start making much smarter choices about which projects and tasks are really worth your time, and which should be ditched. I look at every project from the perspective of not only immediate short-term rewards, but also how it will continue making a difference for months or years to come. Make a list today.

Shovel 2: Time

Don't obsess about not having enough time. You all have all the time in the world to make the kind of money you need or develop the quality of life you desire for yourself or community. You just need to choose the right projects and have a bigger vision! Sometimes you need time away from day-to-day business to be more creative and fresh. What is your vision? Take some time out to clarify it.

Shovel 3:Customers, Clients and Service Users

It is easy to think that any customer, client or service user is better than none at all. If you think about it though, it becomes painfully clear that you can't be all things to all people, so that it's essential to screen customers and clients carefully and to take only highly committed and well paying clients. This might be challenging to some VCOs or public services, but think about the value of a major success for one service user might have on raising expectations for others with similar needs.

Shovel 4: Products and Services

You might thrive on the creative energy of creating new ways of doing things, I know I do, but how much time is spent just talking about things and not achieving anything - remember a camel is a horse designed by a committee! Why not put more effort into thinking why you want to do something and then develop ways for having fewer products and services on the back burner and get smarter, quicker.

Shovel 5: Alliances

I am a great believer in the idea that together we are better, that's why I am such a great fan of networking and having alliances with people like Vivienne, Steve and Elena. Just think what you might be able to achieve by being commited to achieving results with other people, businesses and services. With whom can you form alliances?

Shovel 6: Technology

Just 12 years ago I worked in an open plan office with 20-30 other people in a wide variety of roles and where there were just two PCs. One was dominated by the team coordinator and the other was in a corner collecting dust. I soon became frustrated with handwriting letters and documents, giving them to someone else to type (and as I was quite junior, was far down the pecking order for getting things done!), correcting the typos and then waiting hours and sometimes days to get the final copy back - so I vowed to conquer Word Perfect. Oh, how times have changed! Now I communicate daily with people around the globe, have information when I need it, do most of my marketing online, create presentations, record speeches, update my website and break down so many barriers with emails, now that's leverage! I know by the very fact that you are reading this that I am probably preaching to the converted, but am still flabbergasted that there are so many people in leadership and management positions that are not making the best use of the technology so readily available. Why not print this off give them the article with my best wishes.

Shovel 7: My Coach

Who is your coach? I made a conscious decision to have a coach to help me grow my business and achieve my goals in life. By regularly working with a coach, I am helped to find find more and more "bigger shovels" in my business. If you are committed to a successful life and career, you must get yourself a coach.

Bigger Shovel 8: Goals

What are your goals for your business or organisation, your career and your home life? Are these goals little more than making sure the next contract comes in, getting through to the next grant round, carrying on working until your pension matures or to have another holiday in the same place you have been to for the last 10 years. If so, don't you think there may be more to life than that and you are without a doubt able to achieve a great deal more. Set yourself some clear goals, work out how you can achieve them.

As you can see, there are many ways to experience growth using leverage. If you are working harder than ever, and settling for less money, fewer customers or clients and less enjoyment, this is your lifetime opportunity to change it.

The Enfys Acumen can help, why not get in touch today?

Welcome to the Enfys Blog

Those of you who know me well and are regular readers of the Enfys Acumen e-Briefs will know that I am never shy of trying out new bits of kit and experimenting with fresh ways of getting my message across.

Here is the latest - the Enfys Acumen Blog! I'd truly welcome your thoughts and encouragement (or even discouragement - positively stated of course!).

Why am I starting a blog?

There are several reasons:

1 I'm a helpful soul and want to share the all kinds of useful information I come across that aren't necessarily concerned with my core business of organisational development and coaching.


2 I want to be able to say thank you to the people who inspire me and share the experiences of good practice I come across.


3 I want to demonstrate that when you do business with the Enfys Acumen, you get what it says on the tin and lots, lots more.


4 You'll have to indulge me on this one - as one blogging expert says: "What could be more creative than placing your own thoughts, feelings, art, rants, your own... whatever, in front of a potential audience of millions?"


So let's go..."