Retreat for Summer Miracles

Indians, we are told, do it more than any other nation. People with religious beliefs often do it once a year. Captains of industry do it less often. You can do it whenever you like.

For centuries, the practise of taking time out to do something different has been recognised as a sure-fire way of recharging your batteries, igniting your enthusiasm and solving problems. In commerce it is sometimes called a sabbatical, others may call it going on retreat, I’ve often called it an away-day.

We could all benefit from this simple procedure, couldn’t we? I’ll even go a step further. You don’t have to spend a week as a hermit on a mountain top. Just one day will release amazing benefits and the best part is that it doesn’t cost anything.

As a coach, I see that many of my clients benefit from this simple change to their routine. When you put a little distance between yourself and your routine challenges or issues, you see them in a different light and from a different perspective. You may even create a few miracles for yourself as a result. These will come as flashes of intuition that can lead you to take the action needed to resolve a problem.

Look at it this way, If you look at something, say an apple, and hold it close to your face so that it is touching your nose, you will see a very small part of it. Hold it at arms length and you will see the whole apple and its texture and colours. Look at it from the other end of the room and you won’t see the detail but you will see it in the perspective of its surroundings and in true proportion. It is the same with issues or problems. You add distance and see them from a new angle.

I know the weather out there this week might not seem like summer, but this is a great time of the year to do this. Simply set a weekday date in your diary right now, when you will take off to the countryside, the hills or the beach. Go by car, bike, train or on foot but go to somewhere that you have never been before and where you can be sure of some space alone. Set off early and plan to be out all day. Leave your mobile phone at home and travel light. Then just wander around for the day, thinking of nothing, focusing on the ‘now’ experience.

Many coaching clients are amazed how easy this is. They are ‘off the leash’ and just by being in a different place they find that their thoughts turn to solutions and answers rather than problems and challenges. You create in life what you think about.

So, make that date in your diary now. Look forward to it, keep it without guilt, enjoy it and return refreshed.

I am always happy to discuss this or other aspects of my approach to coaching, absolutely free of any cost or obligation. You can contact during usual office hours on 01633 769657 or by email.

If you do the same thing, in the same way, you will get the same results. Your away- day summer retreat may be the one enjoyable change that you need to create those spectacular ‘miracle’ results that you know you deserve.

12 Customer-centred tips – whatever your business

1 Serve others or yourself: your choice

We have a choice every day of serving or being self-serving. Too many leaders are self-serving. We need new role models for leadership.

2 What business are you really in?

The financial services industry should aim to be in the "peace of mind" business. Disney doesn’t say "We’re in the theme park business." They say ‘We are in the happiness business."

3 What are your values?

Only 10% of companies set values. Those that do tend to make two mistakes – too many values (research shows people can only handle three or four) – and failing to rank the values. Life is about value conflict.

4 Stop killing creativity

What kills creativity? In large organisations you have to prove that a new idea will become a £50 million business before you can launch it. Those kinds of projections don’t work. You don’t know if it’s going to be a £50m business. I don’t know. Nobody knows.

5 Stop accepting other people’s frameworks

Once you have learnt someone else’s framework, you are bound to think within it. Michael Porter and others will tell you your strategy is based on how you create value through your value chain. But, good strategists by-pass the value chain completely. Michael Dell’s business plan was rejected by his Professor because it defied Porter’s reliance on a value chain. So, Dell launched it anyway. Don’t use frameworks or case studies to learn. Think about the product, service or company five years from now and how it should be. That is where your strategy starts: it frees you from having a limiting framework.

6 Knowledge is obsolete. Sense is not.

It’s not the knowledge economy. The Japanese compulsory education system takes nine years, in which you have to memorise masses of knowledge. That knowledge can be condensed onto a pound coin. But, you can’t automate ‘That sounds right’ or ‘That feels right.’ Today, those two things are far more important than the ability to say ‘That’s the right answer.’"

7 Know what motivates people.

It’s different for different people – including yourself. Sir Steve Redgrave, the five-times Olympic Gold Medal winner summed it up: “Some people train to win. I used to train just not to lose. Know what your motivation is. That’s what will bring consistency of perfection.”

8 You can’t manage customers

I hate the use of the words Customer Management. It assumes we can do things with them. When we talk about Customer Relationship management or CRM, what is the assumption we make? That WE can manage the relationship, that the consumer is passive and a recipient.

9 You cannot market an experience

Just think of high net worth experiences for a moment – a meal in a top notch restaurant, an concert with your favourite band, choir or orchestra, an exotic holiday. The people who sell these things aren’t selling at the cost of provision, because you pay for the experience. You cannot market an experience, You co-create it. It’s contextual and depends on who you are with.

10 We misunderstand customer-centric

Prof CK Prahalad, the distinguished corporate strategist said "Becoming customer-centred does NOT mean the firm becomes more customer oriented. It means the consumer becomes part of the unit of analysis, becomes part of the value creation."

11 No more sectors

Stop thinking ‘sectors’. The consumers decide what sectors they are in, what their ‘portfolio’ is. For example, the individual consumer decides what their personal health portfolio of products and services is – their wellness portfolio – not Merck or Pfizer, who only have 10% of it. When you realise there are no sectors, you can create hybrids. Tesco and Asda are now in financial services. The traditional boundaries are irrelevant.

12 Failure isn’t all it’s cracked up to be

“The secret of success is the capacity to survive failure,” said Noel Coward. Failure teaches you about life. My life is, at the moment, much sweeter for it. - Gerald Ratner

Why not let the Enfys Acumen help you develop your business or organisation, have a look at our website for more information about organisational development and executive or management coaching.

Getting out of the grip of busy-ness

Regular readers of this blog, will know that I am quite a keen gardener and I try to spend as much time as I can in my allotment. I often end a session spending a few minutes just sitting on a bench admiring the sunset, listening to the birds, contemplating my seedlings and what I can plant next and recently I watched a couple of bats zigzagging around me hunting for their evening meal, I am in heaven.

However, I am also reminded of how we all get caught up in the grip of “busy-ness.” The compulsion to complete things, meet deadlines, fit in just a bit more and then a bit extra.

This was a timely reminder for me that being “on the go” over a long period of time does take its toll. I am reminded of the stress I suffered before escaping the rat race to start my own organisational development and coaching practice and live my dream.

We are living in times where busy-ness has become the norm for most people - beyond a choice – almost a survival necessity. But where does it end?

Here are some thoughts, reflections and reminders for you:

1 Being constantly busy can rob us from focusing on what is truly important rather than what is urgent along with a consequent list of activities to tick off. Keep an eye on your more developmental and progressive, long-term goals and remember, sometimes “less is more.”

2 Important and nurturing relationships can be overlooked in favour of other more pressing work demands. The quality of those very relationships, which provide us with nourishment and care, can suffer.

3 As much as we may love doing what we do, we are much more than our jobs.

4 Take a few minutes and do a “busy-ness scan”. Where and how might you be over stressing yourself? Watch out for any body signals that need attention. Do not ignore the basics of good health and self-care. This is what will give you the longevity so you keep doing what you love doing..…longer!

5 Consciously schedule time to chill out for some serious rest, relaxation and fun. Down times are good for re-fueling your mind, body and soul. And yes – you may have to re-visit your priorities, time frames, delegation, and practice of saying NO. And as you do this, how about a “gratitude scan” for all that is still wondrous about your life?

So take a pause and get in touch with where you might be out of balance and take some positive and healthy steps to connect with the neglected you.

Just because you can do something, doesn’t mean you should keep doing it. If you would like some coaching in your life - management, executive, corporate / organisational or life coaching, why not contact the Enfys Acumen today.

Kicking bad habits into touch

Everybody has bad habits. Everybody – I do, you do, we all do!

Now granted, some people have less than others and some people's bad habits are more grating than those of others, but we all have them. What is great is that we don't have to! Imagine a life where you couldn't change? What kind of life would that be? But we can, so let's!

There are two kinds of bad habits: Those you know you have that others may or may not know about, and those you don't know you have but everybody else knows you have! For the sake of everybody involved we ought to get rid of them all, right?

So how can you get rid of some of your bad habits? The answers simple, but hard. Ask somebody to be brutally honest with you! You might think, "But I'll be embarrassed." Would you rather everyone talk behind your back? Get up the courage and ask. Ask somebody who loves you and has your best interest in mind. Be gracious and don't defend your self. Just accept it and work on it.

What about the ones we know about - which are all of them once your good friend tells you the ones you were missing? Those are the tough ones. How do I know they are tough? They must be tough if you know about them and yet you still have them! If they weren't tough, they would be OLD bad habits! Am I right?

So how do you break a bad habit? How do you kick it into touch out of your life? Here are a few things that must be a part of the plan in order to see that stuff gone forever!

1. You must want them to go. That's right, some people want them to stick around. We have all seen dads choose alcohol over their grandchildren. I’m sure you have seen smokers continue smoking while watching their parents die of emphysema. They don't want them to go. The first thing is to go deep into the recesses of your heart and ask, "Do I really want to give this up?"

2. You do? Good. Step two: Make up a list of all of the reasons you want to quit your bad habits. Make them positive. Make the list long! Start with the really powerful and dramatic if you need to. Now memorise them. Put them in your mind. You are making connections between stopping the bad behaviour with what good things you will get from doing so. If you want to lose weight, then picture yourself slim and looking good in those skinny people clothes! If you want to stop smoking, picture your wife actually kissing you rather than sending you to the bathroom to brush your teeth!

3. Choose. That is right. Once you have the information, this comes down to one thing: It is an act of the will. Choose to do it. Say to yourself throughout the day, "I am choosing to..." Eisenhower rightly said, "The history of free men is written not by chance but by choice, their choice." It is your choice. You can write your history.

4. Take action! Point four is tricky because there are two philosophies about this. One theory is that you must take massive action. You must go all or nothing. Using the weight loss example, this person would go spend hundreds of pounds to join a gym, rework their daily routine and hit the treadmill everyday for a year. They will get rid of all fat in the house. They go all out! That works for some. Others would burn out on that, feel like failures and be worse off than before. They should start out slow, taking baby steps, but working diligently toward a planned goal. This person would decide to start walking three days a week. They would decide to limit dessert to two nights a week, down from seven. See how this works? Either way is okay as long as you get to the goal eventually. Which one am I? The first two people to email me with the correct guess will win four free coaching sessions to help them succeed.

5. Tell somebody. This is your accountability partner. Tell them your goal and tell them your plan. Write it down for them and have them ask you on regular intervals about your progress. This will prove invaluable!

6. Recover from failure. Inevitably most people will have setbacks. The key is to have them be setbacks and not turnbacks! Pick yourself up and get going again. Some people may want to lose 3 stone in weight and after losing two they eat a slap up takeaway. Then they feel bad and give up. Don't! Reset your goal for another two weeks and get going again. Chalk it off to experience! Say to yourself, "Sometimes you win and sometimes you learn."

7. Reward yourself. That's right. You should regularly congratulate yourself by rewarding yourself with some gift to yourself. Start small with small victories and plan a big one when you are finally and for sure over the habit.

Is it that simple? Most of the time, no it is definitely not. Habits are hard to break. There are so many intangibles that it would be hard to cover them all. But this is a simple and workable plan that will help you make great strides if you apply the principles.

For more information about coaching from the Enfys Acumen, why not get in touch today.